30 Day Free Technical support period is activated starting from the day of the you take over your website. You can ask an unlimited number of questions during the support period.

Support Hours

• Monday - Friday: 7am - 4pm
• Saturday: 9am - 2pm

We are based in the USA GMT +6. Please remember this and the corresponding time difference, when sending a request to the technical support team.

Support via Support Tickets or Live Chat

Support is available via live chat and support tickets.

The preferred way of support is through our support tickets, please provide following information:

• Select the correct category
• Installed version of your editor
• Detailed description
• One question per ticket

When you are using our Live Chat, please have following information ready:

• Customer Number
• Software and/or CMS package
• Installed version

Please note: on busy times or complicated questions we might ask you to open a support ticket so we have more time to investigate your case.

Here’s what we assist you with during the support period:

• We only support the latest version of our CMS and software.
• Explaining how to configure the default/available editor features.
• Answering general questions on how to use our CMS and software.
• Solving problems that occurred because of update configurations.
• Advising on the CMS architecture.
• Exploring questions concerning the default CMS editor workflow.
• Consultations on our CMS editors, software functionality.
• Assistance in configuring your CMS editor, CMS addons software installation.
• Resolving issues occurring during the software operation or issues that arise with functionality if they are not the result of your code changes.

 

Here’s what we DO NOT assist you with during the support period:

• We do not support old releases, update first and check if the issue still exists.
• Exploring the issues caused by the server configuration and / or code modification.
• Custom modifications.
• Upgrading your software/CMS and resolving issues that arose during the upgrading.
• Modifying the default software functionality.

 

Error correction!

We guarantee to correct all bugs found in the original code absolutely for free as long as we maintain the CMS/software.

Support Language

Support language is in English.

Custom Modifications

Possible, please contact us for more details.

Support expired, running without a support plan, no more credits?

You can extend the support in our online shop.