Industry News

Here’s why we should never trust AI to identify our emotions

Imagine you are in a job interview. As you answer the recruiter’s questions, an artificial intelligence (AI) system scans your face, scoring you for nervousness, empathy and dependability. It may sound like science fiction, but these systems are increasingly used, often without people’s knowledge or consent. Emotion recognition technology (ERT) is in fact a burgeoning multi-billion-dollar industry that aims to use AI to detect emotions from facial expressions. Yet the science behind emotion recognition systems is controversial: there are biases built into the systems. [Read: Can AI read your emotions? Try it for yourself] Many companies use ERT to test customer…This story continues at The Next Web